Privacy Policy

Last updated: October 2025

LIVO (“we,” “us,” or “our”) is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act (PDPA).

We do not sell, trade, or rent your personal information to third parties.

This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit www.feellivo.com (the “Site”).

  1. Information We Collect

We may collect the following types of information:

  1. Information you provide directly: name, email, phone number, billing and shipping address, payment details, and order history.
  2. Information collected automatically: IP address, device type, browser type, pages visited, and cookies.
  3. Information from third parties: e.g., analytics tools, advertising platforms, or payment providers.
  4. How We Use Your Information

Your data may be used to:

  1. Process and fulfill your orders.
  2. Communicate order updates, promotions, and marketing offers (you may opt out anytime).
  3. Improve our website performance and user experience.
  4. Comply with legal, tax, or regulatory requirements.
  5. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze traffic.

You may disable cookies through your browser settings, but some site features may not function properly as a result.

  1. Disclosure of Personal Data

We may share your personal data only with trusted service providers who assist us in operations such as: payment processing, delivery logistics, website hosting, and analytics.

All partners are contractually required to protect your data and use it only for the purpose provided.

We may also disclose information to law enforcement if required by applicable law.

  1. Data Retention and Security

We retain your data only as long as necessary for business or legal purposes.

We employ reasonable technical and organizational measures (e.g., SSL encryption, restricted access) to protect your data, though no system is entirely secure.

  1. Your Rights

Under the PDPA, you have the right to:

Request access to or correction of your personal data;

Withdraw consent to the collection or use of your data;

Request deletion where applicable.

For such requests, please contact hello@feellivo.com. 

  1. International Transfers

Your data may be processed or stored by service providers located outside Singapore.

In such cases, we ensure that these providers maintain adequate levels of data protection consistent with the PDPA.

  1. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and continued use of the Site constitutes acceptance of the revised version.

  1. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact: hello@feellivo.com

320 SERANGOON ROAD, #16-10 CENTRIUM SQUARE, SINGAPORE 218108